AISM

AI Service Management is the Workforce Service Management profile for designing, governing, operating, measuring, auditing, and continually improving AI-enabled services in alignment with ISO 42001.

AISM treats AI systems and AI agents as organizational resources that may perform or support work. It does not allow AI governance to define human workforce requirements. Instead, AISM inherits human-centered governance obligations from HRSM and DISM Profile and operationalizes those obligations inside AI-enabled services.

AI-enabled services can influence workforce planning, recruitment, learning, performance, accessibility, customer service, evidence production, risk assessment, and management advice. Without service management, AI governance can collapse into model documentation or technical review. AISM prevents that failure by connecting AI services to objectives, owners, interested parties, controls, evidence, measures, audit, management review, and continual improvement.

The central WSM claim is directional: HRSM and DISM Profile establish human governance obligations; AISM implements those obligations in AI-enabled services.

Required AISM evidence should demonstrate:

AI service scope and intended use

AI service owner, control owner, human oversight owner, data owner, supplier owner, and risk owner

HRSM-derived role, competence, workforce planning, and oversight evidence

DISM-derived fairness, accessibility, participation, impact, and bias evidence

AI-specific risk assessment, impact assessment, control operation, monitoring, incident, event log, and corrective action evidence

management review decisions and continual improvement records

statement of applicability or equivalent control selection rationale

Acceptable evidence patterns include policy records, service catalog records, role assignments, competence records, oversight logs, impact assessments, data quality records, supplier records, monitoring dashboards, incident records, audit findings, corrective actions, and management review outputs.

A WSM Management Advisor should use AISM to tell a human:

which AI-enabled service requires action

why the action matters to workforce capability, inclusion, risk, or evidence reliability

which HRSM, DISM, or ISO 42001 control domain supports the recommendation

which evidence is required

which maturity level is affected

which risk is reduced

who should own the next action